Delivery and Shipping Policy

Last updated: April 2026

Thank you for choosing to purchase from Nutricity Romania. We are committed to delivering your orders quickly and reliably.

Order processing (Processing time)

Toate comenzile sunt procesate în termen de 1–5 business days (excluding weekends and legal holidays).

Once your order is processed and shipped, you will receive a confirmation email with tracking details.

Delivery time (Transit time)

Delivery time varies depending on your location.

Estimated delivery time is of 4–20 business days.

Please note:

The exact delivery dates for your location will be displayed during order completion.
Delays may occur due to customs procedures, carriers, or busy periods.

Delivery Zone

We deliver throughout Romania and to certain selected international destinations. Availability and delivery terms are displayed upon order completion.

Order Tracking

After the order has been shipped, you will receive a tracking number by email to monitor the delivery in real time.

Customs duties, taxes, and fees

All prices from nutricity.ro include applicable taxes and import duties where necessary. In most cases, you will not pay additional taxes at delivery.

Damaged, lost, or incomplete items

If your order arrives damaged, is lost in transit, or is incomplete, we are at your disposal:

Damaged products: Please contact us within 48 hours of delivery and provide clear photos of the product and packaging.
Lost items: If tracking doesn't show updates or the package isn't delivered within the estimated timeframe, contact our support team.
Products out of stock: Report the missing products within 48 hours of receiving the order.

After verification, we will provide a free replacement or reshipment, without additional costs.

Disclaimer for incorrect address

Clients are responsible for providing the correct delivery details. If an incorrect address is provided: